Refund policy
Return & Refund Policy
At Mseoul Studio, we strive to provide the best quality products and customer experience.
Please note that all sales are final. We do not accept returns, exchanges, or refunds once an order has been placed and delivered.
We request customers to carefully review product details, size charts, and descriptions before making a purchase.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
To help us resolve the issue quickly, kindly include:
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Your order number
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Clear photos/videos of the product
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Photos of the packaging
After verification, we will provide a suitable resolution such as a replacement, depending on the situation.
Non-Returnable Items
We do not accept returns or refunds for:
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Sale or discounted items
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Gift cards
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Customized or personalized products
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Used, washed, or damaged items caused after delivery
Cancellation Policy
Orders cannot be canceled once they have been processed or shipped.
Refund Processing
In cases where a refund is approved by Mseoul Studio due to exceptional circumstances, the amount will be processed to the original payment method within 7–10 business days.
Contact Us
For any questions regarding your order, feel free to contact us at: